Houston Airports earns top Skytrax honors while focusing on improving passenger experience
Houston Airports is delivering visible, measurable improvements that align with the City of Houston’s high standards for public service.
Houston Airports was honored at the 2025 Skytrax World Airport Awards, earning multiple global recognitions, including:
Hobby Airport retains 5-star rating for 4th year
Bush Airport retains 4-star rating for 8th year
Houston Airports wins “World’s Best Airport Art" for 3rd year
Since 2016, the Skytrax audit has offered an independent global benchmark, helping Houston Airports assess nearly every aspect of the passenger journey.
Auditors evaluate more than 30 categories—from signage and security to restrooms and accessibility—providing data-driven insights that guide changes, maximize resources and efficiently improve the positive impact for travelers.
It's official: Houston Airports offers World's Best Art
“At Houston Airports, we don’t just showcase art—we create cultural moments,” said Alton DuLaney, curator of public art for Houston Airports.
For the third year in a row, Houston Airports was awarded World’s Best Art in the Airport by Skytrax. From large-scale murals, sculptures, live performances and digital storytelling, the program reshapes how airports can create a sense of place through the arts. KEEP READING
Houston Airports continues to deliver world-class passenger service, achieving Level 2 in the Airports Council International Airport Customer Experience Accreditation program for IAH and HOU.
This milestone represents the latest step in the airport system’s voluntary commitment to the passenger journey. KEEP READING
AIRPORT TRANSPORTATION
METRO launches direct bus route to Bush Airport
Traveling between Bush Airport and Downtown Houston is easier with the launch of METRO's new route, the 500 IAH Downtown Direct. Travelers can enjoy a nonstop ride to and from the George R. Brown Convention Center and IAH Terminal C. KEEP READING
AIR SERVICE
United, Volaris expand service to Mexico just in time for soccer’s biggest stage
Houston’s connectivity to Mexico just got stronger—and soccer fans are among the winners. On April 3, Volaris began service between Houston and Monterrey. On April 5, United Airlines launched its first-ever nonstop flight between Houston and Puerto Escondido.
Viva Aerobus to expand service at Bush Airport
In November, Viva, will start a nonstop route between Houston and Mexico City's newest airport. KEEP READING
AIR SERVICE: CLOSER LOOK
Houston offers nonstop flights to 24 Mexican destinations.
Since 2014, passenger traffic has grown by nearly 75%.
RETAIL & DINING
Velvet Taco at HOU is 'Best' in North America
Houston's homegrown favorite was crowned Best Quick-Serve Restaurant Concept at the Airport Experience Awards a year after opening its first-ever airport location. KEEP READING
COMING SOON
HOU to add Houston heavyweights in dining refresh
From barbecue to baked goods, the next phase of the airport’s dining transformation spotlights award-winning local concepts. CONTINUE
Big things are happening at Bush Airport Terminal B. Glass is being installed on the B North concourses, bringing visual momentum to the terminal's $2.55 billion redevelopment. KEEP READING
AIRPORT INSIDER
Go inside the Houston Airports Airport Operations Center (AOC) at IAH and HOU. Learn how they keep our airports running smoothly.
PARTNERSHIPS
'Wings for All' offers simulated flight, real confidence
Wings for All, a nationwide program hosted in partnership with The Arc, Southwest Airlines, TSA and Houston Airports, offered children and adults with intellectual and developmental disabilities (IDD) a chance to rehearse the entire airport experience. KEEP READING
COMING SOON
REAL ID enforcement starts May 7, 2025
The Transportation Security Administration (TSA) will begin enforcing the passenger use of REAL ID in May. The REAL ID Act, passed in 2005 following recommendations from the 9/11 Commission, enhances security standards for state-issued identification. READ MORE
AIRPORT HEROES
The power of a prayer and a shuttle ride
When a family’s heartbreak arrived at Houston’s airport, one shuttle driver gave them something they didn’t expect: humanity. CONTINUE
ONE MORE READ
Aviator Run breaks records, builds community
What began as a 5K is now a movement—uniting runners, airport workers and the community on common ground. KEEP READING
