August 2024

INSIDE THIS MONTH'S NEWSLETTER

  • HOU garages go cashless
  • IAH gets TSA update
  • Destinations for fall travel
  • Inside Lost & Found
  • 'Guardian angel' aids traveler
  • New store opens at IAH
  • 'Rhino the Dino' at IAH
  • Snickers joins airport team
  • Girl Scouts visit Bush Airport
  • Kudos to customer service

TOP STORY

Cashless parking system expands to Hobby Airport

Houston Airports is advancing its mission to deliver a seamless travel experience with the rollout of its latest cashless parking system at Hobby Airport. As part of a phased approach, the Red and Blue Garages recently transitioned to a fully cashless system.

The new system utilizes:
  • License Plate Recognition (LPR) technology, which expedites entry and exit for vehicles with parking reservations.
  • Near-Field Communication (NFC) enables contactless payment through digital wallets like Apple Pay and Google Pay.
The cashless parking system is rolling out in phases across all parking facilities at Bush and Hobby airports.
TOP STORY | READ MORE

VIDEO EXTRA

PRO TIP | Parking in the IAH Terminal C/D/E Garage? Follow this simple advice to exit the airport faster. 

CONSTRUCTION

New TSA Recheck opens to connecting international passengers at Bush Airport

The new TSA Recheck is located in a new International Central Processor inside of the Mickey Leland International Terminal which is being constructed under the $1.458 billion IAH Terminal Redevelopment Program (ITRP). READ MORE

NOW OPEN

Houston Supply Co. opens at Bush Airport

Strategically located between Terminals C and D, Houston Supply Co. is packed with everything a traveler might need—from cold drinks and snacks to phone chargers and souvenirs. READ MORE

AIR SERVICE

Summer's end invites you to ‘fall’ in love with unconventional destinations from Houston

As the summer season gradually retreats, thoughts turn to cooler climates and shorter lines. For the intrepid traveler, a world of opportunity awaits. READ MORE

AIRPORT AMENITIES

Lost and Found: The quest to reunite passengers with their lost treasures

In the whirlwind of modern air travel, it’s easy for items to slip through the cracks. From forgotten phones to misplaced passports, Houston Airports Lost and Found at Bush and Hobby airports handle a staggering array of lost belongings.

“We see it all,” said Daniel Mendez, a Customer Service Representative at Hobby Airport Lost and Found. “From cellphones and jewelry to the truly bizarre, like 50-inch TVs.” READ MORE

VIDEO EXTRA

Go inside Hobby Airport's Lost and Found to see how Houston Airports employees reunite passengers with their belongings.

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AIRPORT HEROES 

‘A guardian angel’ | Chance encounter at airport restores woman’s faith in humanity

Passenger Tanna Swanson felt completely lost and confused during a recent visit to Bush Airport. Then she met Mark Batson, a veteran airport employee who met her with compassion. READ MORE


How a lost ‘Rhino’ brought joy to Bush Airport

In the grand scheme of lost and found items, a small, purple corduroy rhinoceros backpack might seem insignificant. But for four-year-old Orly, the “well-loved” bag brings a world of comfort and security. So when ‘Rhino the Dino’ vanished into the bustling ecosystem of Bush Airport a little girl’s heart was broken. READ MORE

Connect with George Bush Intercontinental Airport

VOLUNTEER SPOTLIGHT

New recruit joins ‘pawsome’ Houston Airports team

Snickers has a knack for spreading smiles and creating a calming atmosphere. It was immediately evident that he was going to be a great addition to our volunteer Pet Therapy program. READ MORE

Connect with William P. Hobby Airport

COMMUNITY

Young women explore aviation careers in Houston

A group of young women, fresh off their summer camp counseling duties, recently embarked on a journey that would broaden their horizons and ignite their passions.

The group visited Houston Airports to explore potential career paths and gain insights into the complex operations of a major aviation hub and one of the nation's busiest airport systems. READ MORE

MORE ARTICLES

PHOTO EXTRA | Celebrating our therapy dogs on National Dog Day

HAS customer service shines in interaction with U.S. Congresswoman
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